Before you write to us
This page belongs to bsafc.co.uk, an independent information site that covers Superspin casino and other operators like it. We're not part of Comentive LTD, the company behind Superspin, and we don't hold any player accounts, deposits or bonus records. If your question is about the content on this site – a figure we've published, a page that needs correcting, or something you think we've got wrong – this is the right place to write. If it's about your own Superspin account, the next section tells you where that actually needs to go.
Our inbox
You can reach the editorial team at [email protected]. We read every message and reply within 48 hours in most cases, though it can occasionally take a little longer if a query needs checking against source material before we answer it properly. Tell us which page you're writing about and what specifically looks wrong or unclear – a screenshot or a copied line helps us find it faster than a general description does.
What we can help with
- Corrections to figures, limits or terms we've described inaccurately
- Questions about how we source and verify what we publish
- Requests to update a page once an operator's own terms have changed
- General feedback on how our content reads or what it's missing
Questions about your Superspin account
We can't process a deposit, unlock a withdrawal, verify your identity or explain why a bonus didn't credit the way you expected. We simply don't have access to Superspin's systems, and we never will – that separation is what keeps our coverage independent in the first place. If you're stuck on something account-related, that has to go through Superspin's own support channels on its platform, not through us.
The same applies to anything involving a specific transaction, a wagering calculation on your balance, or a document request during identity checks. Those are matters between you and the operator, and only the operator can see the account in question.
Why we keep that line firm
An editorial team that could see player balances, override a bonus dispute, or speak on Superspin's behalf wouldn't be independent any more – it would just be a second front desk for the operator. Keeping the two separate is what lets us write plainly about limits, wagering conditions and withdrawal caps without an incentive to soften any of it. If a page here ever reads like it's speaking for the operator rather than about it, that's worth flagging to us directly.
If you need support with gambling itself
This site is intended for people aged 18+, and none of what we publish should be read as encouragement to play beyond what's comfortable for you. If gambling has stopped feeling like entertainment, free and confidential support is available around the clock through the National Gambling Helpline on 0808 8020 133 (GamCare), or online at BeGambleAware.org. Both are independent of any operator and won't ask why you're calling before they help.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.